As you can appreciate December and January are the busiest time of year for us and there are certain things you must do as an owner to ensure your pet can stay here at Marendale over this period.

Vaccinations
Vaccinations are so important to maintaining the health of your pet.  At Marendale we pride ourselves on having very strict vaccination requirements for ALL pets staying with us.  It is vital your pet has the correct vaccinations done prior to coming in for December and January.  We are unable to accept any cat/dog that does not have the correct vaccination. 
If you are unsure if your pet has the correct vaccinations please contact your vet or give us a call.

Dogs must have a current C5 vaccination and this MUST include either
a Broncishield 3 or Nobivac KC intranasal canine cough vaccination.

If in doubt contact your vet or give us a call.

If your pet arrives with incorrect vaccinations over the December/January period we may not be able to accept the booking.  There is also no refund if you arrive with the incorrect vaccinations.

Paying for your booking
All bookings made in December / January must be prepaid.  You will receive a letter in the post that outlines the amount you owe. 
You can pay by cheque, money order, bank cheque, cash or credit card.  If you would like to pay by credit card please download the credit card payment form.

We do not offer refund for bookings made in high season and there is no refund/discount for picking up early or dropping off later. 

Download Credit Card Booking Form here.

We are happy to put a credit against your account provided you give 21 days notice in writing. 

Tick/Flea Protection
Frontline or Advantix must be done every 14 days while staying at Marendale.  Please ensure your pet is protected prior to drop off otherwise we are happy to arrange this for you.

Dog Grooming
December and January can be extremely hot this is why we ask that you ensure your dog has a short coat during their stay.  This way your dog is comfortable while staying with us and it also decreases the risk of hot spots.
We do offer a dog clipping service if you bring your dog in prior to the peak season.  Call our office for more information.

Belongings
We have everything your pet will need for their stay with us so you do not need to bring anything with you.  Leave your belongings at home to use when your pet returns.

Tours / Inspections
During this busy period we have all kennels full so it is not possible to conduct tours or inspections.  If you would like to come and have a look at our facilities please feel free to come by in November when it is quieter.  We hold inspections between 10am and 12pm Monday to Saturday.  There are also plenty of pictures on this website for you to get an idea of our set up.

If you have any questions at all please do not hesitate to contact us on (02) 9450 1529 our office is open 8am to 4pm Monday to Saturday.  You can also contact us via email as this is checked every working day.  info@marendale.com.au

We look forward to seeing you and your pet during December and January.